Shipping policy
Last updated: 01/10/2026
Thank you for shopping with Galaxy Projector. This policy explains how we deliver your order.
Where We Deliver
We currently deliver to addresses in the United Kingdom only. We don't offer international shipping at this time, but we hope to in the future.
Shipping Cost
All orders ship free of charge, with no minimum spend. The price you see at checkout is the price you pay.
Delivery Times
Orders are delivered within 5-10 business days of your order being placed. Business days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates, not guarantees. Delays can occasionally happen because of carrier issues, customs processing, severe weather, or periods of high demand such as Black Friday and Christmas. If your order is significantly delayed, we'll keep you informed.
Order Processing
Once your order is placed, it's sent to our supplier for processing and dispatch. You'll receive an order confirmation email straight away, and a shipping confirmation email with tracking details once your order is on its way.
Tracking Your Order
Tracking information will be emailed to you when your order ships. Tracking updates can take 24-72 hours to appear after dispatch, as some carriers don't scan parcels until they reach a local hub. If your tracking hasn't updated after [3] business days, please get in touch.
Multiple Items
If you order more than one item, they may be shipped separately and arrive on different days. You won't be charged any extra shipping for this.
Delivery Address
Please check your address carefully at checkout. We can only change an address before your order has been dispatched, so contact us as soon as possible at [email] if you need to make a change. We can't be responsible for orders delivered to an incorrect address provided by the customer.
Customs, Duties and Taxes
All applicable UK VAT and import charges are included in the price you pay at checkout. You won't be asked to pay anything extra on delivery.
Missing, Delayed or Damaged Orders
Delayed: If your order hasn't arrived within 10 business days, please contact us at hello@galaxyprojector.co.uk.
Lost: If your tracking shows your parcel as lost, or it hasn't arrived within 20 business days, we'll arrange a replacement or full refund.
Damaged or wrong item: Please contact us within 14 days of delivery with your order number and photos of the item and packaging, and we'll put it right.
Please see our Returns & Refunds Policy for more information.
Contact Us
Questions about your delivery? Email us at hello@galaxyprojector.co.uk. We aim to reply within 1-2 business days.